Business continuity at Paessler in times of COVID-19

 By Sascha Neumeier
Mar 18, 2020 • 3 minute read

The coronavirus is currently keeping the entire globe busy, and the media is reporting a lot about it. It’s an unusual situation that affects life as we know it, both society and the economy alike. If you’re reading this specific COVID-19 news item within the flood of information surrounding this topic, you’re most likely a PRTG user, or an avid reader of our blog. Therefore, let’s state the most important thing first:   

We at Paessler are committed and prepared to support you during this time of uncertainty with the same level of high-quality services as you are used to.

That’s possible thanks to our IT team, who did one heck of a job to provide us with a solid technical infrastructure. Seriously, these gals and guys rock! (By the way, we plan to share some insights in how we have approached this, so stay tuned for an article later this week...) 

Okay then, let’s dive into the details: As many of you are coping with similar issues at the moment, we would like to give you an update on how we at Paessler have prepared for the global pandemic. 

To fulfill our social responsibility as a company and to slow down the spread of the coronavirus as much as possible (to provide protection especially for risk groups), we decided to roll out our disaster preparedness and business continuity plans. 

We have put the following measures in place starting March 16th: 

  • All Paessler employees are working remotely from home 
  • We will not go into emergency operation, but remain fully operational as Paessler AG 
  • All internal Paessler meetings are being shifted to virtual meetings 
  • All business meetings with customers, partner meetings and training will be held virtually as well. Please consult your contact person if you are in doubt about an upcoming meeting 
  • Possible infection of Paessler employees as well as an increasing illness rate will not affect our service level, as we have also considered this in our business continuity plan 

If you have any questions or remarks, feel free to drop us a comment, or contact us via the usual channels.

How is the situation affecting your business? Are you in full working-from-home mode already? Missing the food in your canteen? (We certainly do!)