All you need to know about PRTG SLA Reporter – our new product extension

 Originally published on December 06, 2023 by Michael Becker
Last updated on December 06, 2023 • 9 minute read

I've already written about two of our new product extensions; now, I would like to introduce our third new product extension, Paessler PRTG SLA Reporter, in more detail. In case you missed the introduction of the other two product extensions, I recommend you take a look at these previous articles:

👉 All you need to know about Paessler PRTG Data Exporter

👉 All you need to know about Paessler PRTG Database Observer

Ensuring continuous service delivery is crucial for businesses and organizations. Service Level Agreements (SLAs) play a vital role in setting customer expectations and maintaining service quality. To help you efficiently manage your SLAs, PRTG SLA Reporter offers a powerful set of features designed to enhance your proactive monitoring, and provide better visibility into SLA compliance. In this article, we'll explore the key benefits and features of PRTG SLA Reporter and show you why it's the right choice for you.

What makes PRTG SLA Reporter so powerful?

PRTG SLA Reporter is a comprehensive tool that empowers you in several important ways. It allows you to create SLA reports based on historical data across multiple PRTG installations. It also ensures that your organization consistently meets its Service Level Agreements (SLAs), ultimately improving customer satisfaction and confidence in your services.


Why should you choose PRTG SLA Reporter?

When it comes to finding the right solution for your SLA management needs, PRTG SLA Reporter is an excellent choice. Here's an in-depth look at why it's the go-to solution:

1️⃣ Enhanced SLA Visibility: Gain greater visibility into your SLA compliance, making it easier to identify areas for improvement.

2️⃣ Highly customizable SLA reporting: Define rules for automatically including PRTG sensors as data sources for your reports.

3️⃣ Flexible Reporting: Customize your SLA reports by generating reports using SQL Server Reporting Services and integrating external reporting tools.

PRTG SLA Reporter


What are the features of PRTG SLA Reporter?

Let's take a closer look at the features of PRTG SLA Reporter:

Multiple PRTG Core Server Support: Combine data from multiple PRTG servers into a single SLA to simplify your monitoring efforts.

Groups and Users: Grant access to specific SLA groups and business reports for SLA Reporter users as well as PRTG users to ensure the right people have access to the right information.

Public Reports: Enable public access to specific SLA reports with direct links, making it easy for customers and key stakeholders to stay informed.

Flexible Report Range Definition: Create SLA reports for any date range using custom date selection. This gives you flexibility in your reporting.

Scheduled Reports: Automate report delivery on a defined schedule to ensure that critical information reaches the appropriate recipients on time.

New SLA Metrics: Enjoy improved data visualization as well as enhanced data and calculation options in all of your SLA views and reports.


How to improve your SLAs with PRTG?

PRTG SLA Reporter allows you to improve your SLA reporting by effectively managing planned and unplanned downtime. Simply configure maintenance windows to exclude inaccurate downtime from your reporting.
With its web-based graphical user interface, it provides easy access for all team members, ensuring efficient collaboration.


How to configure PRTG SLA Reporter?

Setting up PRTG SLA Reporter is a very easy process. Connect the SLA Reporter to your PRTG Server(s), define your required Service Level Agreements, assign PRTG sensors to them and let it run. As soon as PRTG collects enough data, your SLA reports will be generated automatically, allowing you to work with planned and ad hoc intervals and export the final report as a PDF.


Effectively control your SLAs!

PRTG SLA Reporter provides a powerful interface that allows you to keep track of your Service Level Agreements. You can easily select elements from your PRTG Device Tree to add sensors to your SLAs, which makes it easy to define what objects are used to calculate the SLA. In addition, all your reports are conveniently available on a single page, allowing you to view monthly SLA reports and retroactively re-classify outages as planned or unplanned if necessary. PRTG SLA Reporter's recurring maintenance periods allow you to have recurring windows for scheduled maintenance so that it doesn't reflect negatively on your SLA compliance.

 

This extension for PRTG is a valuable tool for companies and organizations looking to improve their SLA management capabilities. With proactive monitoring, improved visibility and a host of new features, it simplifies the process of managing and meeting Service Level Agreements, ultimately leading to improved service quality and customer satisfaction. Consider implementing PRTG SLA Reporter today to take your SLA management to the next level.


Our team is here to help

This new extension is individually offered to extend the capabilities of any PRTG Enterprise Monitor or PRTG Network Monitor installation, giving you even more flexibility.

Do you have any questions about Paessler PRTG SLA Reporter in terms of pricing, licensing, maintenance, and updates?

👉 Get in touch with us!