We released version 20.3.0 of our PRTG iOS and Android App

 Originally published on December 11, 2020 by Sascha Neumeier
Last updated on August 31, 2021 • 9 minute read

I regularly tell you here about the changes in the PRTG versions and the new sensors and features the software provides.

Besides PRTG Network Monitor and our Paessler PRTG Enterprise Monitor there is also the client software PRTG Desktop and PRTG mobile apps for Android and iOS. All these products are continuously maintained by our developers, and today I want to show you what has changed this year in the PRTG apps for iOS and Android.

What are the PRTG mobile apps for?

With PRTG for iOS or Android you can do nearly everything you can do in the PRTG web interface: For example, acknowledge alarms, pause and resume sensors, set priorities and favorites, scan your network status instantly, work with the ticket system, and edit object comments. You can also access reports, send them as PDFs via email or print them with AirPrint.

What’s new in PRTG for iOS

The most exciting new feature of the iOS app is the widget customization. The app now offers a Global Status Widget with the possibility to select an account stored in the app. If you tap on this widget you will be forwarded directly to the respective PRTG account.


If you press and hold the widget and then select "Edit Widget", the configuration menu appears. There you can configure the account, decide if you want to show or hide sensors with unknown status, and also set the update interval of the widget in the update frequency stepper.

With the channel value / graph widget, you have the option to display the information of an individual sensor as a widget. By tapping on it, you can directly access the selected sensor.

To add individual sensor information to a widget, simply tap and hold on the "channel or graph of the sensor" in the sensor view and select the option "Add to widget".

A look at the changelog shows further innovations:

20.3.0 - Dec 3, 2020

  • PRTG for iOS now supports channel widgets and graph widgets. Press long on a channel or graph to open the context menu and select “Add to Widget” or “Remove from Widget”.
  • The global status widget was updated and now supports iOS 14.

20.2.3 - Nov 5, 2020

  • PRTG for iOS now supports the automatic switch between ports. If the first connection attempt to a PRTG server fails, the port will automatically be adapted to the HTTP or HTTPS default port on the second attempt.
  • An error during ticket creation now displays a suitable error message again.
  • Scrolling through large device lists now works as intended again.

20.2.0 - Sep 2, 2020

  • PRTG for iOS now supports syslog and trap receiver messages.

20.1.0 - Jul 22, 2020

  • PRTG for iOS now supports Dark Mode on iOS.
  • You will now get a warning message when you connect to a PRTG server that uses an untrusted certificate.
  • The "login failed" window and sensor graphs now work as intended again.
  • You can now use the "more" link in a sensor message to display the full message.
  • You will now get a warning message when you try to connect to the same PRTG server multiple times.

PRTG for iOS requires iOS 11.0 and watchOS 2.0 or later. Compatible with iPhone, iPad, and iPod touch.

What’s new in PRTG for Android

In PRTG's Android App we had already introduced the widget function in an earlier version. After the initial release we received customer feedback that the default transparency of the widgets was not suitable for all backgrounds. We fixed this; starting with version 20.3.0 you can adjust the transparency of PRTG widgets in the widget background opacity setting.

In addition, the app now indicates that the widgets will only update automatically if Battery Saver Mode is not active.

Again, I would like to share the changelog with additional improvements with you:


  • Sensors in the Unknown status are now displayed in PRTG for Android.
  • Widgets now show a hint that the Battery Saver mode must be disabled to use widgets.
  • The redirection from the global status widget to Alarms works as expected again.
  • You can now adjust the transparency of PRTG widgets in the widget background opacity setting.
  • Error messages now include a more detailed description when the connection to a PRTG server fails.


  • The Alarms List widget works as expected again.
  • We improved the transparency, text size, and status icon display of widget layouts.
  • The custom time period that you set when you acknowledge or pause a sensor now works again.


  • Complete visual and functional rework of the app widgets.
  • Push notifications now work as expected again.
  • The Pause Until and the Acknowledge Until menus now support the Android date/time picker.
  • You will now be redirected to the Home view after you add a PRTG server.
  • If the first connection attempt to a PRTG server fails, the port will automatically be adapted to the HTTP or HTTPS default port on the second attempt.


You can find all further information and links, including a download option and the manual of the PRTG Apps behind this link.

How to use the PRTG mobile apps with MDM solutions

If you centralize the management of mobile devices in your company, you might also want to distribute the monitoring apps PRTG for Android and PRTG for iOS via MDM (mobile device management). For this purpose, we provide the APK (Android application package) and the IPA file of our Android and iOS apps.

For all further details, including download files and instructions, read our knowledge base article "Can I use PRTG for Android and PRTG for iOS with MDM solutions?".

Send us your feedback!

Do you use the PRTG mobile apps? Maybe even as part of a mobile device management solution? What is your experience, do you have any requests or suggestions for us? Feel free to write us in the comments section below!