Originally published on December 22, 2021 by Patrick Gebhardt
Last updated on August 24, 2022
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10 minute read
No well-functioning organization can do without and there's a whole market for great software solutions: But what does business process monitoring actually mean? Let's shed some light on it:
Business process monitoring is the proactive monitoring of the core business processes of a company, including the observation of all technical and application-related functions. Any business activity is up for optimization and the use of software applications, often also cloud monitoring software, has become the absolute standard. A company's business processes need to function perfectly so that defined goals are met and the organization can successfully set itself apart from the competition. A "BPM" solution as the basis for digital transformation is the key to success: With a view to the entire business, companies continuously review and improve their structures and processes and identify new potential and previously untapped business areas.
👉 Business performance without disruptions: After some more theoretical consideration, we would like to show you why Paessler PRTG Enterprise Monitor is the perfect solution for performing business process monitoring in every aspect of contemporary business process management.
- Both are "BPM": Here's the difference between business process management and business process monitoring
- What is ITOps Board?
- Paessler PRTG Enterprise Monitor
Both are "BPM": Here's the difference between business process management and business process monitoring
Warning, there is a risk for confusion: Business process monitoring is not the only term for which the acronym BPM is applied. There's also business process management. However, this refers to something different:
Business process management is in general a part of solution management, which looks at the operation of business processes. This includes the workflows concerned with the identification, designing, documentation, implementation, control and subsequent optimization of business processes. Not only technical issues are examined, but also, for example, organizational and strategic ones.
The overall goal here is to detect problematic situations, as early and fast as possible, before they become critical.
However, one thing that business process monitoring and management have in common: There's great software out there to get the best out of your BPM or process execution – be it in the form of a cloud solution or a powerful management software for large enterprises.
What is ITOps Board?
When creating a business process, it is apparent that not all stakeholders need the same amount of information.
i The word "process" in this case refers simply to a recurring sequence of associated activities, i.e., work steps that are always carried out in the same order.
- Management values the business activity impact,
- the service owner wants to know about the service level,
- and the engineer needs to be able to quickly identify the relevant root cause in case of various errors.
Accordingly, the dashboard of a monitoring software should meet the need for such differentiation or service modeling.
Every business process monitoring tool must have an extensive and detailed, yet clear dashboard that also offers this differentiation. In PRTG Enterprise Monitor, this dashboard is called ITOps Board.
ITOps Board collects, correlates, and organizes alarms and notifications from one or more PRTG servers, creating a service-oriented view of the infrastructure. It is clear and informative – and creates concise dependency diagrams as well as automated incident workflows.
BPM has never been easier: ITOps Board visualizes the different perspectives of business activity. The four perspectives (and the questions behind them) are:
- End-user – Is the end user able to perform all the services required?
- Application – How is the health of the application components?
- Network – Is the network’s performance actually sufficient?
- Infrastructure – Are all required infrastructure components functional?
Would you like to know how ITOps Board works its magic? Then simply check out one of the following YouTube videos we've made, or simply get in touch with the Paessler experts.
Paessler PRTG Enterprise Monitor
Having ITOps Board is not the only advantage of PRTG Enterprise Monitor compared to other business process monitoring solutions or similar software on the market:
PRTG Enterprise Monitor scales to large IT environments with thousands of devices and systems in multiple locations – and provides a simple way to gain visibility and control over increasingly complex infrastructures (without neglecting a great user experience). When it's up to something as important as business process monitoring (BPM), don't make compromises!
Our monitoring software brings the following advantages:
- Monitoring of all systems, devices, traffic, and applications in large IT environments with thousands of devices and systems in multiple locations.
- Everything is included - and with the ITOps Board, you get an enterprise service-oriented view of your systems.
- Minimize your project effort with a powerful and easy-to-use solution that provides simple monitoring while ensuring performance, clarity, and usability.
For further reading, check out this PRTG manual page on our Business Process Sensor: This sensor gives you a status of entire business processes while monitoring several process components. It lets you create a customized sensor with channels based on data from other sensors ("source sensors") that are specific to your network.
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